wonderforthHelp and support
A little help for the road.
Find answers to common questions about counting movement and keeping your medals.
My Apple Health distance is missing
Open Wonderforth → Passport → Settings and check what counts. Recorded workouts include only workouts you start; all-day mode counts walking and running distance. In the Health app, review Wonderforth’s data access. Apple does not tell apps whether read access was denied, so Wonderforth cannot display a reliable permission status.
I want to log distance myself
Open Passport → Settings → Switch to manual logging. Earlier Health distance stays on your medals. New distance is added with Log distance on Journey. You can switch back to Apple Health later; changes to tracking apply from the time you make them.
My Health data was deleted or access was turned off
If every Health query comes back empty, Wonderforth keeps the distance it already saved because it cannot distinguish deleted data from revoked access. To remove that saved distance, open Passport → Settings → Privacy & data → Remove saved Health distance. This also switches to manual logging and does not change Apple Health itself.
Medal artwork is still loading
A new install downloads medal artwork over the internet. Your progress works while art is loading. Keep Wonderforth open on a connection and check Passport → Settings → Medal catalog for a download error. Previously downloaded artwork remains available offline.
How do I keep a copy of my progress?
Open Passport → Settings → Privacy & data → Save a progress archive to share a JSON copy. The app cannot import that file yet. iPhone device backups are the supported way to restore app progress to another phone. Deleting the app can remove locally stored progress.
Still stuck? Contact us
Email support@yakapps.co and we’ll get back to you, usually within two business days. It helps to include your iPhone model, iOS version and the Wonderforth version shown at the bottom of Passport → Settings. Please don’t send Health data you’d rather keep private; we never need it to help.
For details about what Wonderforth reads and stores, see the privacy policy.